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DEKA Research & Development Pioneering Innovation for a Better Tomorrow

DEKA Research & Development, founded by renowned inventor Dean Kamen, has been a beacon of innovation since its inception in 1982. With a mission to tackle complex problems and improve the quality of life for people around the world, DEKA has made substantial contributions...
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Crafting a Winning Project Management Resume Objective Showcasing Your Leadership and Organizational Skills

In the competitive world of project management, a well-crafted resume can make all the difference in landing your dream job. A compelling resume objective serves as your introduction to potential employers, highlighting your career goals and demonstrating how your skills align with their needs....
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How Investing in DEI Helps Companies Become More Adaptable

In the summer of 2021 we wrote an article for HBR titled “How Good Is Your Company at Change?” In it, we proposed a new way for organizations to measure, quantify, and build their ability to change. We called this their “change power,” and...
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How to Apologize to a Customer When Something Goes Wrong

A tired employee is updating shipping orders late at night at a textbook brokerage. They make a mistake in the code and accidentally ship outdated management textbooks to an important customer. Three days later, classes have begun, and with demanding course loads, the students...
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The Pros and Cons of Soliciting Customer Reviews

Many companies chase customers for online reviews by sending them solicitation emails. These emails aren’t always a good idea, according to new research. Solicitation will push your ratings from the extremes to the average. This could be good or bad. Email prompts disproportionally triggers...
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Should You Share AI-Driven Customer Insights with Your Customers?

AI is already helping companies understand their customers better. And many theorize that AI will soon know us better than we know ourselves. In an age where data has become commoditized, but the insights and profits from data are the rather exclusive belonging of...
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